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FAQS

Answers You Need

WHAT IS YOUR POLICY FOR DAMAGED PRODUCTS?

 If total is over your deposit we will submit an invoice listing damages and prices and we will contact you via email about the additional charges. All fees must be paid, we will attempt to process payment after 3 business days after the invoice has been emailed out.

WHICH PAYMENT METHODS DO YOU ACCEPT?

Visa, Mastercard, Discover, Personal Checks, PayPal, Debit or Credit, Company Checks

-Make all payments out to Glow Atlanta Party Rental, LLC

PICKUP ORDERS - Our warehouse for pickup is located at 1 Senoia Road, Fairburn GA, 30213

WHAT IS OUR REFUND POLICY?

Glow Atlanta Party Rentals does not process refunds of any sort. Any changes to an order can be made including changing the date of your rentals. However, we do not process refunds. The order total will be given in a store credit for future use with Glow Atlanta Party Rentals, LLC.

WHAT IF I MISSED PICKUP WHEN THE PICKUP  TEAM ARRIVED?

Pickup will be rescheduled for another day. Rental item fees will be added and in addition customer will be charged a $30 re-pickup fee which will be deducted from the deposit.

WHAT ARE YOUR DELIVERY TIME FRAMES?

Monday- Sunday 8 AM- 7 PM, Deliveries are scheduled into 2hour time frames

CUSTOMER DEPOSITS

Deposits range from $150 to $300 depending on the rental items.

- Incidental holds are placed the day of delivery and released once our offices have expected the equipment and determine no damages have been made. This process usually takes 24 hours and your incidental hold will automatically fall off once we release hold. 

WHAT IS YOUR PRIVACY POLICY?

ONLINE PRIVACY POLICY AGREEMENT September 1, 2020 Glow Atlanta Party Rental, LLC ( ) values its users' privacy. This Privacy Policy ("Policy") will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with the information we collect. Our Policy has been designed and created to ensure those affiliated with Glow Atlanta Party Rental, LLC of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards. We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time Glow Atlanta Party Rental,  LLC decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner. This Policy applies to Glow Atlanta Party Rental,  LLC, and it governs any and all data collection and usage by us. Through the use of www.glowatlanta.com, you are therefore consenting to the data collection procedures expressed in this Policy. Please note that this Policy does not govern the collection and use of information by companies that Glow Atlanta Party Rental, LLC does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent to better understand the way in which websites garner, make use of and share the information collected. Specifically, this Policy will inform you of the following 1. What personally identifiable information is collected from you through our website; 2. Why we collect personally identifiable information and the legal basis for such collection; 3. How we use the collected information and with whom it may be shared; 4. What choices are available to you regarding the use of your data; and 5. The security procedures in place to protect the misuse of your information. Information We Collect It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. This website collects various types of information, such as: · Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc. which may be used when you purchase products and/or services and to deliver the services you have requested. In addition, Glow Atlanta Party Rental, LLC may have the occasion to collect non-personal anonymous demographic information, such as age, gender, household income, political affiliation, race and religion, as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service. Please rest assured that this site will only collect personal information that you knowingly and willingly provide to us by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested, and any additional uses specifically provided for on this Policy. Why We Collect Information and For How Long We are collecting your data for several reasons: · To better understand your needs and provide you with the services you have requested; · To fulfill our legitimate interest in improving our services and products; · To send you promotional emails containing information we think you may like when we have your consent to do so; · To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so; · To customize our website according to your online behavior and personal preferences. The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy. Use of Information Collected Glow Atlanta Party Rental, LLC does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties. Glow Atlanta LLC may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from www.glowatlanta.com Glow Atlanta Party Rental, LLC may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered. Glow Atlanta Party Rental, LLC uses various third-party social media features including but not limited to Instagram and other interactive programs. These may collect your IP address and require cookies to work properly. These services are governed by the privacy policies of the providers and are not within Glow Atlanta Party Rental,  LLC's control. Disclosure of Information Glow Atlanta Party Rental,  LLC may not use or disclose the information provided by you except under the following circumstances: · as necessary to provide services or products you have ordered; · in other ways described in this Policy or to which you have otherwise consented; · in the aggregate with other information in such a way so that your identity cannot reasonably be determined; · as required by law, or in response to a subpoena or search warrant; · to outside auditors who have agreed to keep the information confidential; · as necessary to enforce the Terms of Service; · as necessary to maintain, safeguard and preserve all the rights and property of Glow Atlanta Party Rental,  LLC. Non-Marketing Purposes Glow Atlanta LLC greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in Glow Atlanta Party Rental, LLC products and services). In certain circumstances, we may use our website, newspapers, or other public means to post a notice.

GLOW ATLANTA'S RENTAL CONTRACT

Each customer must submit a rental contract and credit card authorization form for all orders. Please contact the office directly. For all contracts, contracts can be downloaded and emailed back to glowatlevent@gmail.com

WHAT MAKES US UNIQUE

Offering Something Special

FAMILY OWNED AND OPERATED

Black owned, family operated! We guarantee to provide the highest level of professionalism, and we promise to follow up after every rental to ensure you are completely happy. Not 100% satisfied with your item? We’ll do everything we can to correct the problem. We’ll leave you a satisfied customer and are confident you’ll come back for more.

WATERPROOF AND WASHABLE PRODUCTS

Due to COVID-19, We firmly believe this is one of our strongest qualities when compared against other rental shops. Our team members are more than happy to answer any of your questions before, during, and after the rental process. Not satisfied? We’ll be sure to do everything in our power to get the job done right.

ON-TIME AND RELIABLE

Driven by quality, we’ve been at it long enough to know how important it is to provide top notch rentals and real customer service. We’re there for clients whenever they need us. When you need help or guidance on which product to choose, trust the real pros. Come by our rental shop today.

CONTACT US

(770) 746-9962 Office

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