Customer Support

Deposits range from $150 to $300 based on the rental items. We place incidental holds on delivery day, which are released after our team inspects the equipment for damages. This usually takes 24 hours.

We deliver every day from 6 AM to 7 PM, with 2-hour delivery windows. If it rains on your event day, tents can't be set up, and you'll get a full refund. Other equipment rentals will continue as planned, rain or shine, without refunds.

Pickup will be rescheduled for another day. Rental item fees will be added and in addition customer will be charged a $30 re-pickup fee which will be deducted from the deposit.

We accept Visa, Mastercard, Discover, Personal Checks, PayPal, Debit or Credit, and Company Checks. Make payments to Glow Atlanta Party Rental, LLC and send them to Glow Atlanta, 2090 Carolyn Dixon Way, Fayetteville, GA 30215. For pickups, our warehouse is at 1 Senoia Road, Fairburn, GA 30213.

We don't offer refunds. You can change your order, including the rental date. Instead of refunds, you'll get store credit for future use with Glow Atlanta Party Rentals.

If damages exceed your deposit, we'll email you an invoice with the costs. All fees must be paid, and we'll process the payment 3 business days after sending the invoice.